1. Introduction
At smoothetoys.com (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website smoothetoys.com, make a purchase, or interact with our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
2. Data Collected
We collect information that identifies, relates to, describes, references, or can be linked to a particular consumer (“personal information”). We may collect the following categories of information:
Personal Identification Information: Name, billing address, shipping address, email address, and phone number.
Order & Transaction Details: Products purchased, payment information (note: credit card numbers are processed securely through our third-party payment gateways like Authorize.net/TSYS; we do not store full payment card details on our servers), and order history.
Account Credentials: Username and password if you create an account on our website.
Age Verification Data: Information or confirmation regarding your age to comply with legal restrictions for adult and regulated products.
Automatically Collected Data: IP address, browser type, device information, operating system, pages visited, time spent on pages, and referring website addresses through cookies and tracking technologies.
3. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the site to:
Process and fulfill your orders, including sending shipment confirmations and tracking updates.
Manage your account, customer service inquiries, and support requests.
Send administrative information to you, such as changes to our terms, conditions, and policies.
Monitor and analyze usage trends and preferences to improve website functionality and user experience.
Protect against fraudulent transactions, monitor against theft, and investigate criminal activity.
Comply with legal obligations, industry standards, and regulatory requirements.
4. Disclosure of Your Information
We take your privacy very seriously—especially given the nature of our products—and we never sell, rent, or trade your personal information to third parties for marketing purposes. We may share information only in the following limited circumstances:
Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf (e.g., payment processing, data analysis, email delivery, hosting services, customer service, and shipping/fulfillment partners).
Legal Obligations & Protection: We may disclose your information where we are legally required to do so in order to comply with applicable laws, governmental requests, a judicial proceeding, court order, or legal process.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
5. Discreet Shipping & Packaging
We respect your right to privacy. All orders shipped from smoothetoys.com are packaged in plain, unmarked boxes or mailers with no external indicators, logos, or product descriptions that reveal the contents inside. Your billing and shipping statements will also reflect a discreet descriptor name.
6. Tracking Technologies and Cookies
We use cookies, web beacons, tracking pixels, and other tracking technologies on smoothetoys.com to help customize the site and improve your experience. When you access the site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but such action could affect the availability and functionality of the site.
7. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
8. Children’s Privacy
Our website is strictly intended for individuals who are at least 18 years of age (or the legal age of majority in their jurisdiction). We do not knowingly solicit information from or market to children under 18. If we learn that we have collected personal information from a minor under age 18, we will delete that information as quickly as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will post any updates on this page and update the “Last updated” date at the top. We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have questions, comments, or concerns about this Privacy Policy, please contact us at:
Website: https://smoothetoys.com
Email: info@smoothetoys.com